Introduction
TrustVault by Bitpanda Custody ensures secure access using a combination of your email address and a partial 6-digit PIN. This layered security approach balances ease of use with robust protection for your assets.
Key Security Features
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Dynamic Partial PIN Requests
- Only specific digits of your 6-digit PIN are requested during login (e.g., "Enter the 2nd and 5th digits"). This limits exposure, making it impossible to deduce the full PIN.
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Three-Attempt PIN Protection
- After three incorrect attempts, TrustVault automatically initiates a PIN reset process. This blocks unauthorised access while guiding you to securely regain control of your account.
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Email Verification
- Login attempts and PIN reset instructions are sent to your email, ensuring you’re always notified and in control of account activity.
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Encryption and Secure Handling
- All email and PIN data are encrypted during transmission and storage, protecting against interception or misuse.
Best Practices
- Use a Strong PIN: Avoid predictable patterns (e.g., 123456) and update your PIN regularly.
- Keep Your Email Secure: Enable multi-factor authentication and use a strong, unique password for your email account.
- Respond Promptly to Resets: Follow email instructions immediately if a PIN reset is triggered.
Conclusion
TrustVault’s email and partial PIN security system, combined with automatic PIN resets for multiple failed attempts, ensures your account remains protected from unauthorised access. For additional support, contact the Bitpanda Custody team.