Yes. BE Custody can be accessed from a supported web browser on a compatible laptop or tablet.
You should only access BE Custody from a trusted device and a secure network. Your organisation may also have its own internal policies about which devices, browsers, or networks can be used to access custody services.
When should I use a laptop or tablet?
A laptop or tablet may be used to access BE Custody Web for supported custody activities, depending on your role and permissions.
This may include activities such as:
- Viewing wallets and balances
- Reviewing transaction information
- Managing addresses or address book entries
- Preparing custody actions
- Viewing reports or audit history
- Managing settings, where permitted
The actions available to you depend on your organisation’s configuration and your assigned permissions.
Do I still need the Bitpanda Custody iOS app?
You may still need the Bitpanda Custody iOS app for certain authentication, review, or approval workflows.
Whether you need the app depends on your role, your organisation’s setup, and the action being performed.
Good practice when accessing BE Custody
When accessing BE Custody, you should:
- Use a trusted device
- Keep your browser and operating system up to date
- Avoid public or shared computers
- Avoid unsecured public Wi-Fi where possible
- Sign out after completing your work
- Keep your login details and authentication information confidential
- Report any suspicious activity to your organisation’s administrator or Bitpanda Enterprise Custody Support
What should I avoid?
Do not:
- Share your login details, PIN, or authentication information
- Approve requests you do not recognise
- Access BE Custody from a device you do not trust
- Use a public or shared computer for custody activity
- Ignore browser, device, or security warnings
What should I do if I cannot access BE Custody?
If you cannot access BE Custody from your laptop or tablet, check:
- Your internet connection
- That you are using the correct BE Custody URL
- That your browser is up to date
- That your device meets your organisation’s security requirements
- That your user account has the correct permissions
If the issue continues, contact your organisation’s administrator or Bitpanda Enterprise Custody Support.
Do not include passwords, PINs, private keys, seed phrases, API keys, API secrets, or other sensitive authentication information in a support request.