Network fees and Bitpanda Enterprise Custody fees are different.
A network fee is charged by the relevant blockchain network when a transaction is processed. A Bitpanda Enterprise Custody fee is a fee charged under your organisation’s commercial agreement with Bitpanda Enterprise Custody.
What are network fees?
Network fees are blockchain transaction fees.
They may be required when assets are sent, transferred, or otherwise processed on a blockchain network. These fees are not set by Bitpanda Enterprise Custody and may vary depending on the asset, network, transaction type, and network conditions at the time.
Network fees may also be referred to as gas fees, miner fees, validator fees, or transaction fees, depending on the network.
Who pays network fees?
Network fees are the responsibility of the customer.
Bitpanda Enterprise Custody acts as a custodian and does not pay blockchain network fees on behalf of customers unless this is explicitly covered by a separate agreed arrangement.
Users should make sure they understand the expected network fee before submitting or approving a transaction.
What are Bitpanda Enterprise Custody fees?
Bitpanda Enterprise Custody fees are fees charged under your organisation’s commercial agreement.
These may relate to the custody services, enabled features, account setup, usage, support model, or other agreed commercial terms.
The exact fees applicable to your organisation depend on your contract and service configuration.
Can network fees change?
Yes. Network fees can change over time and may vary significantly depending on the blockchain network.
Fees may be affected by:
- Network congestion
- Transaction complexity
- The selected asset or token
- The selected network
- Gas market conditions
- Blockchain-specific fee mechanics
- The urgency or priority of the transaction, where applicable
Network fees are generally outside Bitpanda Enterprise Custody’s control.
Are failed transaction fees refundable?
Network fees charged by a blockchain network are generally not reversible by Bitpanda Enterprise Custody, even if a transaction fails on-chain.
Whether any Bitpanda Enterprise Custody fee is refundable depends on the applicable commercial agreement and the circumstances of the request.
What should I check before approving a transaction?
Before approving a transaction, check:
- The asset is correct
- The network is correct
- The amount is correct
- The destination address is correct
- The estimated network fee is understood
- The transaction matches your organisation’s internal process
Do not approve a transaction if any detail is unclear or unexpected.
Who should I contact about billing questions?
For questions about your organisation’s Bitpanda Enterprise Custody fees, follow your organisation’s approved commercial or support process.
For questions about network fees shown during a transaction, contact your organisation’s administrator or Bitpanda Enterprise Custody Support through the approved support channel if support is required.
Do not include passwords, PINs, private keys, seed phrases, API keys, API secrets, access tokens, or other sensitive authentication information in a support request.