Network fees can change because blockchain transaction fees are determined by the relevant network and may vary depending on network conditions, transaction type, and blockchain-specific fee mechanics.
Bitpanda Enterprise Custody does not set blockchain network fees. Users should review the estimated fee before submitting or approving a transaction.
What are network fees?
Network fees are fees paid to process a blockchain transaction.
Depending on the network, they may also be referred to as:
- Gas fees
- Miner fees
- Validator fees
- Transaction fees
The terminology and calculation method vary by blockchain network.
Why do fees change?
Network fees may change due to factors such as:
- Network congestion
- The number of transactions waiting to be processed
- The complexity of the transaction
- The selected asset or token
- The selected network
- Gas market conditions
- Blockchain-specific fee rules
- The priority or urgency of the transaction, where supported
This means the fee shown at one point in time may differ from the fee shown later.
Are fees the same across all networks?
No. Different blockchain networks use different fee models.
For example, Bitcoin-style networks and Ethereum-style networks calculate and process fees differently. Token transfers, smart contract interactions, and other transaction types may also have different fee requirements.
Users should review the fee shown for the specific asset, network, and transaction before proceeding.
Can Bitpanda Enterprise Custody control network fees?
No. Network fees are determined by the relevant blockchain network and are generally outside Bitpanda Enterprise Custody’s control.
BE Custody may display or estimate fees as part of the transaction workflow, but the final fee depends on the network and transaction processing conditions.
Are network fees refundable?
Network fees charged by a blockchain network are generally not reversible by Bitpanda Enterprise Custody.
This may apply even where a transaction fails on-chain, is delayed, or does not produce the expected result. Users should review the transaction details and fee before submitting or approving.
What should I check before approving?
Before approving a transaction, check:
- The asset is correct
- The network is correct
- The amount is correct
- The destination address is correct
- The transaction type is understood
- The estimated network fee is understood
- The transaction matches your organisation’s internal process
Do not approve if any detail is unclear, unexpected, or inconsistent.
What should I do if a fee looks unusually high?
If a network fee looks unusually high, do not submit or approve the transaction until it has been reviewed.
Check internally first. If support is required, contact Bitpanda Enterprise Custody Support through the approved support channel and include relevant non-sensitive details such as the wallet, asset, network, transaction type, estimated fee, date, and time.
Do not include passwords, PINs, private keys, seed phrases, API keys, API secrets, access tokens, or other sensitive authentication information in a support request.