Knowledge base
Announcements
Compliance
Guides
Getting Started
Wallets, Addresses & Supported Assets
Transactions, Fees & Network Behaviour
- What should I check before submitting a transaction?
- Can I send assets to an external address?
- How long does it take to confirm a transaction?
- Can everyone see my transaction?
- What should I do if a transaction is stuck?
- Can I speed up or cancel a stuck Ethereum transaction in BE Custody Web?
Roles, Permissions & Approval Workflows
- What are user roles in Bitpanda Enterprise Custody?
- Can someone else create or approve a transaction for me?
- Why are approval workflows important?
- What is quorum approval?
- What should I check before approving a transaction?
- What should I do if I receive an unexpected approval request?
Security Awareness
- What should I do if I suspect unauthorised activity?
- What should I do if I am unsure whether a request is legitimate?
- How can I safely verify a destination address?
- What is address poisoning?
- Unidentified contracts sending zero balance (USDT / USDC) from my wallet
- How should I handle screenshots, reports, and support information securely?
Travel Rule
- What happens after I submit Travel Rule information?
- Who should complete Travel Rule information in my organisation?
- Why might a transfer be delayed by Travel Rule checks?
- What happens if Travel Rule information is missing?
- How do I enable TrustVault x MetaMask?
- Travel Rule - How do I complete Travel Rule Information?
MetaMask
- What should I do if MetaMask shows different transaction details from BE Custody?
- Why does a MetaMask transaction need BE Custody approval?
- What should I check before approving a MetaMask transaction?
- When should I use BE Custody x MetaMask?
- What is the BE Custody MetaMask Snap?
- Metamask Snap Troubleshooting Guide
Reports, Audit History & Account Settings
Troubleshooting
- What should I do if the Bitpanda Custody iOS app is not working?
- What should I do if I cannot approve a transaction?
- What should I do if push notifications are not working?
- Insufficient Balance when trying to submit a Bitcoin transaction
- What should I do if Face ID or Touch ID is not working?
- What should I do if I see a “Signature generated was not valid” error on my iOS device?